WHO WE ARE
At Norwegian Cruise Line Holdings Ltd., our mission is to provide superior cruise vacations for our guests. This mission applies to all our activities including the products and experiences we offer on board our ships, at our destinations and ports of call, and online through websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs," and other online or mobile offerings (which we collectively call the "Services"). Our Services are owned and/or operated, either directly or through our service providers and business partners, by Norwegian Cruise Line Holdings Ltd. (together with its subsidiaries and brands, Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises, the "Company," "we," "our," or "us").
This Privacy Policy describes what data we collect online and offline and how we use, share, and secure that data. It also describes your choices regarding use, access, correction, and deletion of your personal data. Personal data is information, or a combination of different types of information, that could allow you to be identified.
We encourage you to review our Privacy Policy and click on the available links if you want additional information on a particular topic.
By providing us with your personal information or otherwise using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy and our Terms of Service.
DATA WE COLLECT
When you cruise with us, register to cruise with us, set up an account through one of our websites, request information about our Company, communicate with us, visit our websites, apply for employment with us, sign up for our promotions, contests, sweepstakes, or webinars or access our Services through various other methods, we collect data about you and those interactions.
Data we collect directly from you or other sources
We may collect the following categories of data either directly from you or from our business partners or third parties and in accordance with applicable law:
Personal details (e.g., name, salutation, title, date of birth, place of
birth, gender, photographs, images, and military service)
Contact details
(e.g., email address, telephone number, mobile number, address, and
emergency contact information)
Health details (e.g., past medical
history, temperature readings, test results, and vaccination
history)
Travel/vacation preference details (e.g., flight number, hotel
booking, cabin number, special occasion dates, special accommodations,
loyalty program information, dietary preferences, travel companions, and
family members)
Your location and activities (e.g., CCTV footage of
public areas and records of your entries and exits from the ship)
Details
regarding your previous travels, locations you have visited, and
contacts
Government-issued documents (e.g., passports, alien resident
cards, visas, residency permits, social security numbers, national and state
identification numbers, driver’s licenses, and redress numbers)
Details
regarding your use of websites and applications (e.g., usernames, passwords,
security answers, geolocation information, details regarding your
interaction with websites, applications, and emails, such as whether you
opened an email, which may permit us to recognize you across multiple
devices, or to know if you watched the health and safety video or viewed
certain content on our websites and applications)
Financial details
(e.g., credit card information, transactional history and purchases, amount
paid for Services, bank information, income, and business
information)
Details of your play and spend at casinos, loyalty rewards,
and, if you apply for credit for use at our onboard casinos, credit-related
information
Information available via public records and publicly
available content on social media platforms
Details regarding your
interactions with our team members and call centers, including email
communications and recordings of your calls
Employment application
details (e.g., name, employment history, telephone number, address, email
address, education history, reference details, military service, and
immigration status)
Data collected when you create an account with us, purchase our products, or use our Services may include data about yourself, those traveling with you, and your emergency contacts. By providing us with the personal data of any third party, you confirm that you have the authority to do so on their behalf and have provided them with the information set forth in this Privacy Policy.
We operate closed circuit television ("CCTV") cameras on our ships, including at all access points and throughout public areas. These CCTV cameras record continually and images of you may appear in these recordings.
Please be aware that we have photographers on board taking photographs for guests to purchase. If you would not like to be photographed, please let our photographers know and they would be happy to take reasonable steps to comply with your request. Please note that we are unable to guarantee that you will not be included in photographs on an incidental basis.
Data we collect automatically
When you access websites or otherwise receive Services, and to the extent permissible under applicable law, we automatically collect some categories of data from you, including data collected using cookies, embedded scripts, and other tracking technologies (“Cookies and Tracking Technologies”), for website analytics to improve your online experience, analyze website usage, provide better security, and to personalize online and offline marketing. More information about our use of Cookies and Tracking Technologies and your choices are available in our Cookie Policy. We respond to the Global Privacy Control. For information about how to opt out of receiving targeted advertising, please visit our Cookie Policy.
Special or sensitive categories of personal data
Some of the categories of data that we collect in connection with the provision of our Services or through the employment application process may constitute special categories of personal data (also known as sensitive personal data). In particular, we may collect personal data revealing racial or ethnic origin, religious, philosophical, or political beliefs, sexual orientation, or data concerning health, such as medical history or dietary restrictions, if in connection with our provision of Services or through the employment application process.